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Frequently Asked Questions
How do I create my organization account?
Click on "Create an organization" from the login page. Fill in your organization details, including name, slug (URL identifier), and your personal information. Once submitted, you'll receive a confirmation email to verify your account.
How do I invite admins to my organization?
Once logged in, navigate to Settings → Team Management. Click "Invite Admin" and enter their email address. They'll receive an invitation link to join your organization as an admin.
What's the difference between web and mobile app?
The web dashboard is designed for organization owners and admins to manage participants, view analytics, and configure settings. The mobile app is exclusively for research participants to complete assessments and track their biomarker data.
How is my data secured?
We use enterprise-grade security including end-to-end encryption, HIPAA-compliant infrastructure, regular security audits, and 24/7 monitoring. All data is encrypted both in transit and at rest.
Can I export participant data?
Yes, you can export all participant data in CSV, JSON, or Excel formats from the Analytics dashboard. You have full control over your organization's data.
What happens if I forget my password?
Click "Forgot password?" on the login page. Enter your email address and we'll send you a secure link to reset your password. The link expires after 24 hours for security.
Still need help?
Our support team is here to help you. Get in touch and we'll respond as soon as possible.
Average response time: 2-4 hours during business hours